In-House Training

Train your team in mediation and conflict resolution

Train a group of 6 or more delegates to be able to resolve conflict in your organisation.

We have delivered a wide range of training courses to organisations across mainland Europe and beyond, covering all aspects of mediation with anything from a one-day taster session to our internationally-recognised mediator qualification.

With an in-house course, you can:

All of our courses are delivered in English, and can be delivered at your location in mainland Europe or online via Zoom or Teams.

The types of courses available

Accredited course

If you're looking to train up a group of fully-qualified mediators, look no further than the internationally-recognised IMPC course.

Short skills courses

Our one- and two-day courses are perfect for groups who want some mediation skills to use in their roles, but who do not need a qualification.

Next steps courses

Designed for groups who have already had some mediation training, our Next Steps courses aim to top-up their skills and continue their development.

Browse courses by sector

The Interpersonal Mediation Practitioner’s Certificate

Accredited

This 40-hour professional mediation qualification, delivered face-to-face or in a blended format, qualifies your organisation's delegates as 'Accredited Mediators'.

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Workplace Mediation Skills

Short skills

This two-day course, delivered on-site or online, equips delegates with the skills required to practice facilitated conversations in the workplace. It combines a small amount of theory with plenty of practice, and builds up your delegates' confidence and competence as dispute resolvers.

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Understanding Mediation

Short skills

This one-day course serves as a great introduction to using mediation and is suitable for all levels within an organisation. Delivered on-site or online, it gives delegates a clear understanding of what mediation is, how it is used, and what it can and can't do.

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Manager as Mediator

Short skills

This one-day masterclass, delivered on-site or online, draws on a collection of the skills used by mediators, coaches, and counsellors. It gives your managers the confidence and competence to use some mediation skills right away, and briefly explores the psychology behind workplace conflict.

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Confident Conversations

Short skills

This one-day programme teaches your delegates how to plan, initiate, and manage a discussion about sensitive topics. Delivered on-site or online, the course shows you how to stay in control of the conversation and ensure that you meet your objectives.

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Conflict Resolution Skills

Short skills

This one-day course, delivered on-site or online, offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips delegates with an understanding and a skillset to be able to resolve both their own and others' conflict.

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Mediation Refresher

Next steps

Dust off your mediation skills and get a reminder of some key concepts in interpersonal mediation with this one-day refresher course. Delivered on-site or online, the session also provides expert input on specialist topics tailored to your organisation.

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Case Supervision

Next steps

Case Supervision, delivered as a ½-day or 1-day online session, is a structured way of getting consultative support, allowing you to develop your skills beyond what you learned in your training, and helping to ensure that you are mediating effectively, professionally, and safely.

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We work with some of Europe’s biggest organisations…

Free mediation webinars

Everyone is welcome to attend our webinars, which are free to watch and are produced in conjunction with our UK branch.

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What our clients say

"A very informative and useful course that can be applied to everyday life. I learnt a lot about what mediation is and how the process functions, and it was useful to have a go at being a mediator in practice."
Chungki Tseng International Atomic Energy Agency
"The training was very well prepared and tailored for our needs. The trainer was excellent in leading the group through the course."
Joanna Glab European Centre for Disease Control and Prevention
"The trainer was very experienced and had a great knowledge of mediation. Their input in the sessions was very helpful and of great value."
Patricia Maes Innovative Health Institute
"This experience has been very beneficial to me and to the organisation. I feel that the role plays were especially useful in demonstrating the different characters that a mediator is likely to come across."
Madonna Henry St Helena Government
"I have thoroughly enjoyed the course and have a learnt a huge amount about conflict resolution. I now feel confident with the stages of mediation."
Sharlene Lima Citizens Advice Bureau Gibraltar
"The level of commitment and knowledge from the trainer has, not only made the experience enjoyable, but has provided me with the tools needed to succeed as a mediator."
Steven Hall Northern Ireland Civil Service

Speak to an expert

We’re a friendly bunch here at EU Mediation and we’re always happy to discuss your situation and offer impartial advice.

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